Processing Time: Orders are typically processed within 5 business days (Monday through Friday, excluding U.S. federal holidays), subject to availability. During peak seasons or promotional periods, processing may take longer, and we’ll notify you if delays occur.

Order Confirmation: Once your payment is processed, you’ll receive an email confirmation with your order details. If you don’t see it, please check your spam or junk folder.

Shipping Confirmation: After your order is packed and shipped, you’ll receive a second email with tracking information (where applicable).

Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method. Here’s what we offer:

Domestic Shipping (United States):

-UPS Ground: Estimated delivery in 3-7 business days. Ideal for standard shipping needs.

-UPS 2nd Day Air: A faster option with delivery in 2 business days—perfect for urgent orders. Note: Delivery dates are not guaranteed and may be affected by weather, holidays, or carrier delays.

International Shipping:

-DHL Express: Available for orders outside the United States. Delivery times vary by destination, typically ranging from 2-7 business days, depending on customs clearance and local postal services.

-Duties & Fees: For international orders, we collect all applicable duties, taxes, and fees at checkout (Delivered Duty Paid, or DDP). This ensures a seamless delivery experience with no surprise costs when your package arrives. You’ll see these charges clearly itemized before completing your purchase.

We ship to most countries worldwide, but some restrictions apply due to carrier limitations or local regulations. If we’re unable to ship to your location, you’ll be notified at checkout or via email.

We cannot ship to P.O. Boxes, APO/FPO addresses, or certain remote areas with UPS 2nd Day Air or DHL Express. Please provide a physical street address for delivery.

Business Days: Delivery estimates are based on business days (Monday-Friday, excluding holidays).

Tracking: UPS Ground, UPS 2nd Day Air, and DHL Express shipments include tracking. Use the tracking number in your shipping confirmation email to monitor your package.

Delays: While we work hard to meet estimated delivery times, delays may occur due to weather, customs processing, carrier issues, or incorrect shipping information. We’re not responsible for delays beyond our control but will assist you in resolving issues with the carrier.

Lost or Damaged Shipments: If your order is lost or arrives damaged, contact us at support@littlelupo.com within 7 days of the expected delivery date. We’ll work with the carrier to resolve the issue, but claims must be filed within UPS or DHL’s timelines (typically 30 days from shipment).

Address Accuracy: Please double-check your shipping address at checkout. We’re not responsible for delays or lost packages due to incorrect or incomplete addresses. If you need to update your address after placing an order, contact us immediately—changes aren’t guaranteed once processing begins.

We’re here to help! If you have questions about shipping, reach out to us at support@littlelupo.com